The Crisis PR FirmPowered by Influencer Advisory

How do you pause or end an influencer contract after a scandal?

Call their manager before you post anything, use what the contract already lets you do, and settle what happens to every live post, ad and code. Letting a deal run to its end is an exit too.

Ending a deal can be quiet

  • In February 2009, a UK Sunday tabloid ran pictures that appeared to show swimmer Michael Phelps using drugs.
  • Kellogg's confirmed it would not renew his contract. Omega and Speedo publicly backed him. Subway and AT&T said nothing.
  • Five sponsors gave three different answers that week. Kellogg's didn't have to tear up a deal to leave. It let it run out.

Source: Marketing Week

What the contract should already say

Our research on celebrity and creator deals lists what to settle with your lawyers before you sign:

  1. Conduct: what event lets you pause, remove or end, and how you look into it first.
  2. Pausing: who can pause content, and how quickly.
  3. Claims: who can stop content when a claim or the product is in question. Give your legal team that right.
  4. Takedown: who removes content when the deal ends, how fast, on which channels, and what can stay archived.

Source: Our research report on celebrity and creator deals, August 2026

  • Add one more: what payment you can hold back when the rules are broken. The FTC wrote that into an order.
  • When Warner Bros. settled FTC charges in 2016 over paid gameplay videos, the steps it had to take included "terminating or withholding payment from influencers or ad agencies for non-compliance".

Source: FTC

Settle everything that is still live

With their manager, agree what happens to:

  • Posts already up: keep them, archive them or take them down.
  • Ads that use their face or their video, from your account or theirs.
  • Their discount code and their affiliate link.
  • Posts still scheduled.
  • The last payment.
  • What each side says in public: one short line you both sign off on, or nothing.

Agree it before either side posts

  • A pause or an ending is a negotiation. Hold it in private, with the contract in front of both sides, before anyone posts about it.
  • That's the part we take on: the call with the creator and their manager, on the terms your lawyers wrote.

Win back trust

We bring in professionals and long-time customers your buyers believe, and we negotiate with the creators involved: who pauses, what gets fixed, and what each one says next.