How to report a Recommendation
- Click Reviews under Details below the Page cover photo.
- Click See all next to Recent reviews.
- Click Options in the top right corner of the post you want to report.
- Select Report post, then follow the on-screen instructions.
“We'll review your report and may remove Recommendations that don't follow our standards.”
- "May" is Facebook's word. A review you simply dislike is not a reason it lists.
Source: Facebook Help Center, Report a Recommendation or review about a business Page
The star only review
“Recommendations that only include a star rating can't be reported.”
- A star rating with no words stays on your Page, and a reply has nothing to answer. Work on the next review instead.
Turning reviews off removes the good ones too
“Turning Recommendations off will disable Recommendations and remove the rating and reviews from your Page.”
- Go to your Page, then Settings & privacy, then Settings.
- Click Page and tagging.
- Switch off "Allow others to view and leave reviews on your Page?"
- Every good review goes with the bad one. Ask first who on your team is counting on the reviews you have.
Source: Facebook Help Center, Turn Recommendations on or off for your business Page
What to do with a review that stays
- Reply in public and say what you changed. The next reader sees both.
- If the post came from a creator and not a customer, treat it as backlash and decide who answers.
- Google's rules differ: see can you remove Google reviews.