How to ask
- Find the feedback and the date of the sale. The 90 days run from the transaction.
- Contact eBay through Seller Help and name the reason from the list below.
- If it qualifies, eBay emails you and removes it from your account within 24 hours.
- If it doesn't, eBay says in writing how the feedback doesn't violate its policy.
“If you think feedback goes against eBay's policy, you can contact eBay through Seller Help within 90 days of the transaction to request removal.”
Source: eBay, Feedback policy
The reasons eBay removes feedback
- Buyer issues, 5 of them. The buyer asked to cancel after ordering, the order was canceled because the buyer didn't pay, the buyer raised something the listing disclosed, the buyer was actioned under the Abusive buyer policy, or the buyer asked for a change after paying.
- Delivery issues, 3. Tracking shows the delivery or handling time was met, a natural disaster delayed the carrier, or a customs or tax issue was outside your control.
- Returns issues, 2. You declined a change of mind return because the listing offered no returns, or the buyer owed the cost of an eBay return label.
- eBay site or program issues, 6. They include a comment about not being able to retract a bid, a technical fault eBay can identify, and a case or payment dispute closed with you having met your obligations.
- Harmful content: threats, personal information, links that send people off eBay, and negative comments with a positive rating.
“Personal attacks that could harm the reputation of the seller or their business.”
- eBay excludes attacks that could reasonably be seen as constructive criticism.
Source: eBay, Feedback policy
What eBay won't do
“eBay is not in a position to contradict buyers' opinions or judgment of items.”
- "The item was not as described" is an opinion. A late parcel with tracking that shows you were on time is a fact eBay can check.
- Attach the tracking page, the listing text or the cancel message to your request.
Two things that make it worse
- Feedback used to manipulate ratings or to extort another member is on eBay's removal list, so a seller who pressures a buyer to withdraw feedback is on the wrong side of it.
- Pay no one who promises to delete feedback. The reasons above are free and the same for every seller.
When a creator posts the complaint
- A bad unboxing on YouTube is not feedback, and eBay has no say in it. Backlash from an influencer is answered in public, by you.
- Read each week what buyers say about you in brand reputation monitoring.